Terms & Conditions

Agreement to Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you and Sonnenfeld AI Solutions LLC (“Company,” “we,” “us,” or “our”), located at N7424 Sunset Circle Dr, Fond du Lac, WI 54937. By accessing our website, engaging our services, or entering into a service agreement with us, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

1. Website Usage

By accessing and using our website at sonnenfai.com, you agree to use it only for lawful purposes and in a manner that does not infringe the rights of others. You agree not to:

• Use the website in any way that violates applicable local, state, national, or international laws or regulations
• Transmit any unsolicited or unauthorized advertising or promotional material
• Attempt to gain unauthorized access to any part of the website or its related systems
• Use automated tools to scrape, crawl, or extract data from the website without permission
• Introduce viruses, trojans, worms, or other malicious or technologically harmful material
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

We reserve the right to terminate your access to the website at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, third parties, or the public.

2. AI Services

2.1 Nature of AI Services

We provide AI automation consulting and implementation services using artificial intelligence technologies including but not limited to OpenAI's GPT models, Make, Zapier, HubSpot, and other automation platforms. You acknowledge that:

• AI systems may produce outputs that are inaccurate, incomplete, or inappropriate in certain contexts
• AI technology is rapidly evolving and the capabilities and limitations of AI systems may change
• AI automation systems require ongoing monitoring and maintenance to ensure continued accuracy and effectiveness
• Human oversight of AI-generated outputs is recommended for critical business decisions

2.2 AI System Limitations

We do not warrant that AI systems we implement will be error-free, uninterrupted, or will meet all of your specific requirements. AI systems may occasionally produce incorrect, biased, or unexpected outputs. You are responsible for reviewing AI-generated outputs before acting on them in critical business contexts.

2.3 Third-Party AI Platforms

Our AI services rely on third-party platforms (OpenAI, Make, Zapier, etc.) that are subject to their own terms of service, pricing, and availability. We are not responsible for changes to third-party platform terms, pricing increases, service interruptions, or discontinuation of third-party services that may affect automation systems we have built.

3. Consulting Services

3.1 Service Agreements

All consulting and implementation services are governed by a separate written service agreement or statement of work (“SOW”) that specifies the scope of work, deliverables, timeline, and fees. These Terms apply in addition to any service agreement. In the event of a conflict between these Terms and a service agreement, the service agreement shall govern.

3.2 Scope of Services

We will perform services as described in the applicable SOW. Any changes to the scope of services must be agreed upon in writing by both parties. Additional work outside the agreed scope may be subject to additional fees.

3.3 Client Cooperation

Successful delivery of our services requires your active cooperation, including providing timely access to necessary systems and information, designating a primary point of contact, reviewing and providing feedback on deliverables within agreed timeframes, and ensuring that your team is available for training and implementation activities.

4. Intellectual Property

4.1 Our Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Sonnenfeld AI Solutions LLC or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of our content without our express written permission.

4.2 Client Deliverables

Upon full payment of all fees, we assign to you all rights, title, and interest in the custom automation systems, workflows, and configurations we create specifically for you under a service agreement. We retain ownership of our pre-existing methodologies, tools, templates, and general know-how, as well as any improvements to our general tools and methodologies developed during the engagement.

4.3 License to Use

We grant you a non-exclusive, non-transferable license to use any tools, templates, or methodologies we provide that are not custom-developed for you, solely for your internal business purposes.

5. Client Responsibilities

As a client, you are responsible for:

• Ensuring you have the right to share any data or information you provide to us
• Obtaining necessary consents and permissions for data processing in automation systems
• Complying with applicable laws and regulations in your use of automation systems
• Maintaining appropriate security for systems and credentials we provide
• Monitoring automated systems and reviewing outputs for accuracy
• Promptly notifying us of any issues, errors, or security concerns
• Ensuring your use of automation systems complies with third-party platform terms of service

6. Service Limitations

Our services are subject to the following limitations:

• We do not guarantee specific business outcomes, revenue increases, or cost savings from automation implementations
• Automation system performance depends on the quality and accuracy of data in your existing systems
• We are not responsible for downtime or service interruptions caused by third-party platforms
• Our services do not include legal, financial, medical, or regulatory compliance advice
• We do not provide 24/7 emergency support unless specifically agreed in a service agreement

7. Disclaimer of Warranties

OUR WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT THE RESULTS OBTAINED FROM THE USE OF OUR SERVICES WILL BE ACCURATE OR RELIABLE.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SONNENFELD AI SOLUTIONS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, OR SYSTEM FAILURE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OUR SERVICES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

9. Indemnification

You agree to indemnify, defend, and hold harmless Sonnenfeld AI Solutions LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of our services, your violation of these Terms, your violation of any third-party rights, or your use of automation systems in a manner that violates applicable law.

10. Confidentiality

Both parties agree to maintain the confidentiality of the other party's proprietary and confidential information. We will not disclose your business processes, data, or confidential information to third parties without your consent, except as required by law or as necessary to deliver our services. You agree not to disclose our proprietary methodologies, tools, or confidential business information to third parties.

Upon request, we will execute a separate Non-Disclosure Agreement (NDA) for engagements involving particularly sensitive information.

11. Termination

Either party may terminate a service agreement in accordance with the termination provisions specified in that agreement. We reserve the right to terminate or suspend your access to our website and services immediately, without prior notice, if you breach these Terms or engage in conduct that we determine, in our sole discretion, is harmful to us, other users, or third parties.

Upon termination, your right to use our services ceases immediately. Provisions of these Terms that by their nature should survive termination shall survive, including intellectual property provisions, disclaimers, indemnification, and limitations of liability.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Wisconsin, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Fond du Lac County, Wisconsin.

Before initiating any legal action, the parties agree to attempt to resolve disputes through good-faith negotiation. If negotiation fails, the parties agree to attempt mediation before pursuing litigation. The prevailing party in any legal action shall be entitled to recover reasonable attorneys' fees and costs.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a new effective date. Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

14. Contact Information

If you have questions about these Terms, please contact us: