Privacy Policy

Introduction

Sonnenfeld AI Solutions LLC (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at sonnenfai.com, use our services, or interact with us in any way. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

We are located at N7424 Sunset Circle Dr, Fond du Lac, WI 54937, United States. You may contact us at dariasonnenfeld@sonnenfai.com or (920) 979-4226 with any privacy-related questions.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you contact us, fill out forms on our website, or engage our services. This includes:

• Name, company name, job title, and professional information
• Email address, phone number, and mailing address
• Information about your business processes, challenges, and automation goals
• Payment and billing information (processed through secure third-party payment processors)
• Communications you send to us via email, contact forms, or other channels
• Preferences for meeting times and consultation scheduling

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and general geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source
• Device type and screen resolution
• Date and time of visits

1.3 Information From Third Parties

We may receive information about you from third-party sources, including business data enrichment services, referral partners, and publicly available sources, to supplement the information we have collected directly.

2. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and collect usage data. Cookies are small text files stored on your device that help us recognize you on return visits and understand how you use our website.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website. We use Google Analytics to collect aggregated, anonymized data about website usage.
• Functional Cookies: Remember your preferences and settings to improve your experience.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. Most browsers allow you to refuse cookies, delete existing cookies, and set preferences for specific websites.

3. Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects information such as how often users visit our website, what pages they visit, and what other websites they used prior to coming to our website. We use this information to improve our website and services.

Google Analytics collects only the IP address assigned to you on the date you visit our website, not your name or other identifying information. We do not combine the information collected through Google Analytics with personally identifiable information. Google's ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and Google Privacy Policy.

4. AI Systems and Data Processing

As an AI automation agency, we use artificial intelligence systems in the delivery of our services. This section explains how AI systems interact with data in our service delivery.

4.1 AI Tools in Service Delivery

We use AI tools including OpenAI's GPT models, Make, Zapier, and other automation platforms to build and deliver automation solutions for our clients. When we build automation systems for clients, those systems may process client business data according to the specific automation workflows designed.

4.2 Client Data in AI Systems

Client data processed through AI systems we build is subject to the privacy policies of the respective AI platform providers (such as OpenAI). We configure these systems to minimize data retention and implement appropriate access controls. We do not use client data to train AI models without explicit written consent.

4.3 AI-Generated Content

Some content on our website or in our communications may be assisted by AI tools. We review all AI-assisted content for accuracy and appropriateness before publication.

5. Third-Party Integrations and OpenAI Services

Our services involve integration with third-party platforms. When we build automation systems that connect to third-party services, data may be transmitted to and processed by those services. Key third-party services we work with include:

• OpenAI: We use OpenAI's API to power AI features in automation systems. Data sent to OpenAI is subject to OpenAI's Privacy Policy and Terms of Service.
• Make (Integromat): Workflow automation platform. Data processed through Make is subject to Make's Privacy Policy.
• Zapier: Automation platform connecting business applications. Subject to Zapier's Privacy Policy.
• HubSpot: CRM platform. Data stored in HubSpot is subject to HubSpot's Privacy Policy.
• Google Workspace: Productivity and communication tools. Subject to Google's Privacy Policy.

We are not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services used in your automation systems.

6. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services
• Respond to inquiries and communicate with you about our services
• Schedule and conduct consultations and project meetings
• Process payments and manage billing
• Send service-related communications and updates
• Send marketing communications (with your consent where required)
• Analyze website usage and improve user experience
• Comply with legal obligations
• Protect against fraud and unauthorized access
• Enforce our terms and agreements

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Access controls limiting who can access personal information
• Regular security assessments of our systems and processes
• Secure disposal of data when no longer needed
• Employee training on data security and privacy practices

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Portability: Request transfer of your data in a machine-readable format
• Opt-out: Opt out of marketing communications at any time
• Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us at dariasonnenfeld@sonnenfai.com. We will respond to your request within 30 days.

9. Wisconsin Privacy Considerations

As a Wisconsin-based business, we comply with applicable Wisconsin privacy laws. Wisconsin residents have rights under Wisconsin law regarding their personal information. We do not sell personal information to third parties. We do not share personal information with third parties for their direct marketing purposes without consent.

Wisconsin residents who have questions about our privacy practices or wish to exercise their rights may contact us at the information provided below. We are committed to responding to all privacy inquiries from Wisconsin residents promptly and transparently.

10. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements. When information is no longer needed, we securely delete or anonymize it.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have collected information from a child under 18, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: